Kentucky scores well in biennial survey
A biennial survey that measures digital technology use by state governments gave Kentucky a grade of B+ for 2010.
The Digital States Survey is heralded by e.Republic’s Center for Digital Government as a benchmark for states’ use of digital technologies that improve service delivery, increase capacity, change cost structures, and reach policy goals in state government, according to a statement by the organization. It provides a common reference for all 50 states in finding better ways to do the public’s business, according to the center’s Web site.
The survey evaluated states across eight broad categories, including adaptive leadership and innovation, citizen engagement and open government, and administration and human resource management. Grades were awarded based on quantifiable results in better serving citizens and streamlining operations.
Kentucky Interim Chief Information Officer Lori Hudson Flanery said the recent implementation of metrics and measurements at COT played a role in helping the state achieve a good grade. She also said reductions in COT’s service rates have also created opportunities to expand technology services to smaller agencies.
“(The) new rates make technology affordable for the first time to smaller and lesser funded boards, commissions, and agencies,” Flanery said.
Glenn Thomas, director of information technology governance at Commonwealth Office of Technology, coordinated responses for the survey. He said that even with the recent downturn in the economy state agencies realize the benefit of IT to their business areas and are looking for opportunities to collaborate in new ways as a means to decrease future costs.
In a statement on the organization’s Web site, Cathilea Robinett, executive vice president of the Center for Digital Government, said the results of the Digital States Survey show what happens when states take technology seriously – you can deliver services, you can reduce costs and you can cope with budget cuts.
“The survey shows that many states are doing just that, and many others are doing the hard work of getting to that point. Most states are working harder and smarter, producing real results and providing value to the public,” Robinett said.
Two states – Michigan and Utah – received A grades; Pennsylvania and Virginia both received a grade of A-. Other states receiving B+ grades include California, Colorado, Minnesota, Missouri, New York, Oregon, South Dakota, and Tennessee.
Prior to 2010 the center used a numeral system to rank states. Kentucky ranked 7th in 2008, 8th in 2006, 12th in 2004, and 24th in 2002.
“The Commonwealth feels we are in very good company with the other states receiving a B+ and we look forward to improving upon our standings further in the next survey,” Thomas said.