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ITIL Government Interest Group Hosts Seminar

Dr. Suzanne Van Hove

Dr. Suzanne Van Hove, guest speaker for the
ITIL Government Interest Group (GIG) seminar.
 
 
ITIL Government Interest Group seminar

Dr. Suzanne Van Hove makes a point during the
ITIL GIG event on Nov. 9.
 

On Nov. 9, the Commonwealth Office of Technology's (COT's) Office of Enterprise Policy and Project Management held the first in a series of lectures on the Information Technology Infrastructure Library (ITIL) and IT Service Management. The event was co-sponsored by the ITIL Government Interest Group (GIG), an organization of Kentucky state agencies formed to promote ITIL education and IT Service Management within Kentucky state government. Dr. Suzanne Van Hove of SED-IT, a Louisville consulting company, was the guest speaker.

ITIL is a set of best practices for efficiently and effectively managing IT infrastructure services. IT Service Management helps to define information technology in terms of services offered. For example, IT services such as e-mail or Internet connectivity should be aligned with the overall objectives of the organization. COT began its ITIL and IT Service Management programs in the fall of 2005.

During the seminar, Dr. Van Hove discussed the benefits and goals of IT Service Management as well as the reasons to start a program in a state agency. Of particular interest to attendees were specific suggestions for the initial activities that should be undertaken and lessons learned from implementing ITIL in other business throughout the world.

In addition, Dr. Van Hove offered the following tips for agencies considering the implementation of an IT Service Management program:

  • commit to the ITIL framework and encourage the concepts described by ITIL;
  • educate yourself and key staff;
  • find a consultant or ITSM group that has experience;
  • determine which IT infrastructure processes are experiencing the most problems;
  • determine what you can do about it right now; and
  • proceed in small manageable steps.

A total of 26 IT professionals from 10 different state agencies attended the ITIL seminar. The 90 minute program was met with enthusiasm and received comments like, "I really enjoyed this session and look forward to the next," and "the speaker was wonderful."

For more information on ITIL, contact COT's Office of Enterprise Policy and Project Management at 502-564-0422, or visit:

The Office of Government Commerce – England
http://www.ogc.gov.uk/guidance_itil_4438.asp

IT Service Management Foundation – USA
http://www.itsmfusa.org/mc/page.do

 

Last Updated 11/30/2006
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